Review Time
Good device but bad customer service. Been a customer for over 5 years(Im sure they can verify). Never had any major issue with the device except sometimes the pods being defective. Today they called and canceled my order. Buddy on the phone was pissed that I ordered 3 boxes of pods (like I always do)so he canceled it just so he can save it for his little buddies or himself because they're out of stock due to the tariffs I guess. Not a big deal, just gonna look around for a similar device. ✌️
I ordered cartridges two weeks ago. The order didn't get processed to ship until 3 business days later (five days overall)... and I still don't have my order. I will be out of town before my shipment finally arrives and will not be able to use them during my travels. I will have to buy another device for my trip and I'm hoping the new device will be sufficient enough. If so, I'll be replacing my Sourin device, as this experience has soured me on how this company does business. More specifically, the shipping department!
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