Update as of 01/23/23: I did finally received my refund through Paypal for the shipment that I never received. On 02/11/23, I received an email from the company that they had changed their method of shipping for international customers. As my husband was still very interested in these knives, I ordered again. Note that it cost a bit more than when I previously ordered as they are now using FedEX for international (canadian) shipping (I had to pay shipping and duty at the border). I ordered 02/11/23, the knives were shipped on 02/12 and I received them 02/16. Husband is very happy with the knives. Kudos to the company for responding to customer complaints in a satisfactory manner. Would order from them again. :) Adding an update as of 01/19/23: As per the response below and a separate email I received, they were to going to issue a refund that I could expect within 3-5 days. It is now 12 days later, I have not received my refund, still do not have the knives. I just sent another email to the support email, we will see what they say now. We ordered a set of knives that were shipped on 12/06/22. We have not yet received them, the tracking information shows no update (and no way to get any update). Repeated emails to the support email have been unanswered. Totally unhappy with this company and would not recommend them to anyone.
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International package delays: We are seeing package delays in Australia and Canada. If your package still has not arrived please send our customer support an email and we will arrange another knife to be sent out on expedited shipping. Thank you for your patience.
Thank you for your support all of us here at the Cooking Guild. We put love and passion into each and every knife that we craft for customers. We hope you enjoy your new blade just as much as we enjoyed making it for you. See more
