I have been using Tokopedia for more than 8 months. I have buy natural medicines, toys, things for the house, etc. Until now.My doctor recommend me to take Weianain capsules, chinse medicine. I look in Tokopedia and found the medicine. I bought in Herbalpedia that say they have in stock. wait for 2 weeks still on process. I contact the seller no answer, 2 more weeks I needed the medicine urgently because I was feeling worst. Seller didn't answer, I have to contact one more time, he say in 2 weeks. Still in process. Already a month. I check in another shop in Tokopedia, Sinar Cahaya Shop,this time I contact the seller to ask if he has in stock, he say you can order, I asked, you have on stock? He say you can order. I check and it say he hs 105 in stock so I buy. 2 weeks pass no answer still on process. Contact the seller he say in one week, 2 weeks later still on process. I want to cancel both orders because I bought the medicine in my hometown. They don't want to cancel the order. I contact Tokopedia they say they will check with the sellers. Then I receive a email saying that sellers (of course), they don't want to cancel so they cannot do anything. Clean their hands. Very bad service you cannot treat your customers in this way. Please don't trust Tkopedia and their sellers.
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