Review Time
I bought an **HP EliteBook G11**, a business laptop, from Sharaf DG, trusting their reputation as one of the best in Dubai. The website claimed it came with **Windows 11 Pro**, but after three days of back-and-forth, HP confirmed it wasn’t installed properly. Despite me stating this was an **urgent business emergency**, Sharaf DG delayed the process. The supplier **fixed the issue on the second day**, yet Sharaf DG took **over a week** to return the laptop. Their customer service was all talk—zero action. **No credibility, no accountability, and the worst service ever.** **Avoid at all costs!**
I purchased a fridge and was assured it would be delivered today. At 9:20 AM, I received a message stating that it was out for delivery. I waited until 5:20 PM, only to receive another message with the driver’s number, saying the delivery could not be completed. When I called, the driver claimed he had already left for the day, using the excuse that he couldn’t contact me—despite all the necessary information being provided. He was dismissive and responded arrogantly. I filed a complaint, but there has been no response so far. Extremely disappointing experience.
Very poor service false promises and promotion promises not being fulfilled, staff calls for delivery does not know if stock is available, delays of delivery over 15 days where managers staff none call centre are only talking with no results purchase item 12th jan till 31st jan no solution.. think before you commit
Terrible experience stay away from this company at all costs. Go with ACE, LULU, CARREFOUR, E MAX.. but stay away from them. They abuse customers. I bought an expensive siemens fridge from their website and was told to only buy those fulfilled by Sharaf DG which I did. Arrived 3 days later with dents on the door, showed the delivery guy and took photos while it was with him too. He told me to sign the delivery papers but I left a note about the dents on the paper i gave back to him. He assured me that I can call the company and they will take care of it. 13 days later to this moment, I have placed no less than 25 calls to their Customer Service and spoke with every person in customer support, begging them to connect with with a senior at least. All they could do is assure me that they are takinbg care of things and that someone would call me back. It never happened. A supervisor by the name Hammad, finally answered after 7 days of calling, assured me again that it would be resolved and still after 7 days I could never reach him again because he apparently avoids customer calls and requests to speak with him by customers. Finally, they told me that unless their supplies who apparently is ( Better life ) accepts to pick up the fridge, they cannot do anything. As I had directly purchased from Sharaf DG, we as consumers should not be at the mercy of their suppliers ( this is their own supply chain to handle ) and instead they should honor their customer rights. Refund me so I can at least buy something else from a reputable company. Instead they left me hanging with no information for 13 days now. By far the worst customer experience I have had in the UAE in 15 years of living here. DO NOT BE LURED BY THE DISCOUNTS OR SALES PEOPLE CHASING YOU IN THEIR SAD SHOWROOMS
I placed an order for a fridge. I was supposed to receive the order in 2 days. 2 days after placing the order, the delivery man called me and told me that the fridge was not available at the warehouse. I called support and they asked me to wait 2 days. I waited 3 days and still hadn't received my fridge. I call them and they tell me, guess what, to wait again.Can my stomach and my wallet wait any longer? How am I supposed to live in a flat without a fridge? Are they going to reimburse me for all my restaurant orders?
Very bad delivery service and the worst is the after sales service. Will never recommend. My TV is ordered and has been delayed a week without notification or follow up. When you are chatting with them hardly to get an answer.
We are very disappointed. We have ordered a refrigerator on Sunday through their website. We paid the amount. Yesterday they are saying the item is out of stock. How it is happening. Still the same product is in stock on their site. Today also they are saying it’s out of stock. How could they this much irresponsible.
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