I called today to initially cancel.I had received a letter regarding upcoming price increases and whilst I absolutely understand the need for them, It took my bill a bit further than I was happy with, Spoke to Claire Thornley, who asked several questions, and determined if I still needed certain apps or different ones would suit me better, she went away and advised that she would come back to me shortly when she had looked at what they could do to retain my business. She arranged for certain apps to be changed, paper bills to cease (I use my merchant dashboard for all of that) and certain adjustments to the fee structure, meaning quite a significant reduction in my costs, and a very small transaction fee increase, with new fresher more modern apps that suit my business. I cannot praise and thank Claire highly enough for going above and beyond, as I am only a small business, in the grand scheme of things, but I feel as valued as one of their multi million pound clients would be, and am very happy to continue with them, I don't have the hassle of changing providers, and I know from the service they have always provided I am in good hands.
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