Ordered and received 60 rolls of RENOVA DECO toilet rolls. On opening cardboard box, found toilet rolls packed in 5 individual plastic packs of 12 in each. Of these, 2 packs were badly torn open and rolls looked shabby. There is no doubt that these were packed for shipping by Vinsani in this poor condition because the Cardboard box they were shipped in arrived in perfect condition. On complaining by email to Vinsani, they insisted I sent proof to them by image. This I did, and although the emails and images sent were very time consuming for me, they only offered me a refund for the two damaged packs.I told them I thought this was not a generous offer and allowed them to reconsider. They replied stating they thought this was fair and would offer no compensation.I was disappointed, and warned them I would report my disappointment through Social Media. They were not deterred and I only received the price equivalent to the 2 damaged packs.There Vinsani. Bad Customer Service. Bad report.
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