I like Wandrd products, I really do. That's what the additional star is for (otherwise it would be a one).They have NO customer care whatsoever, not even the courtesy of replying to very simple email requests. The delivery times FAR exceed estimates, and in my case, I emailed them asking for cancellation as I would be out of the country for 2 weeks. They ignored this.2 days later they sent me an email saying "UPS label created" I emailed them again asking them NOT to deliver and to cancel the order. They ignored this as well.I then get a UPS "delivered notification" with no photo, and it could not have been delivered because the property was empty. I did not consent to any parcel being left anywhere. I emailed them again, and guess what. Yes that's right they IGNORED me.Had to open a PayPal case in the end which was found in my favour. Really atrocious customer service, something that was so easy to sort, wasn't even looked at. EDITFirstly With regard to the emails. I sent them to exactly the email address you mention. You have my email address if you want to contact me, I will gladly forward them. If you don't want to contact me then please specifically check your inbox at that address for emails 28/05 13:25 and 29/05 10:25, they will be there.As for the delivery photo, I did not see one. Furthermore, if it was delivered when I was out of the country when I specifically emailed and asked you not to deliver, and also explicitly asked for you not to leave in a safe place if the delivery had already been dispatched (this is in the email I am quite happy to forward you). I never received any delivery from your company as I was out of the country. It did not come into my possession therefore the risk lies with you if you choose to ignore my requests.You also mention I didn't create a return. How can I create a return for an item I didn't receive? seriously?As for allowing PayPal to refund me, that is not true, PayPal refunded me because Wandrd didn't respond. I also mentioned to PayPal that I was happy to forward a receipt from WEX for exactly the same product that I had ordered afterwards. So, for me to be accused of fraud, is very petulant of you. I can prove every claim I am making. Why don't you send me an email and I will gladly provide all the proof you need. You can then put an apology up for accusing me of fraud.
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Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
