We write this review today to describe the HORRIFIC experience we endured due to the false promises made to us by Westgate. We were offered a week’s stay at a discounted price if we participated in a short information session with no requirement of purchase. We went to the meeting with no intention or interest in buying a timeshare but more so in a plan to take our children to Disney parks after the required meeting. When the presentation started, they quickly separated us from other attendees, and had our own salesperson who seemed to have a perfect answer for every question we asked. We declined, as we did not want to visit the same resort every year. He told us specifically that because Westgate Town Center is so popular being close to Disney, we would have no problem trading our week with other resorts. They told us we could pay a “small fee” to use exchange companies like Interval World to trade and go to other resorts or could also apply the week to book Disney Cruises. At this point, we were more than 3 hours in, and our daughters were waiting to go to Disney. We were not allowed to leave until after we saw a tour of the facility, which was another hour of driving around the property, where they showed a brand-new unit and promised our unit would be identical, as all unit, once remodeling was complete would be the same. The next day we went back and told the salesman that we made a mistake and wanted to cancel. He told us we couldn’t cancel but instead would discuss the situation with his supervisor. After waiting a long time again, the supervisor came in and told us that we couldn’t cancel the contract but could change to a different unit they had just got back due to foreclosure. Although we were relieved to have switched to a less expensive unit at that moment, we are furious that the staff knowingly lied to us about the LEGAL rescission period and all the false promises they made to us.
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