Hire customer service representatives that care. I recently purchased a refrigerator through Home Depot and scheduled a delivery through them as well. The first delivery appointment was rescheduled to a later date which wasn't a big deal but when the refrigerator showed up it had extensive damage to the front of it. The driver took it back to the warehouse and said we would need to schedule another time for a replacement item. Unfortunately Maytag/Whirlpool wanted to schedule for a time that's 10 days from now. I've already been waiting for 12 days and have been without a fridge for 2 weeks. When I finally spoke with a "customer service" rep she was extremely rude and completely unwilling to work with me or help me in anyway shape or form. She even hung up on me. I will admit I got a little heated due to my frustration but never once did I use offensive language or anything like that. My wife even called back and spoke with a different rep and was also treated very poorly. Seriously Maytag/Whirlpool you can at least act like you care about your customers. As a side note I think it's ridiculous how these big companies are real quick to take your money for a product but they take their sweet little time giving a refund when you cancel an order.
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