AVOID WYNSTAN AT ALL COSTS – SHOCKING CUSTOMER SERVICE & FAULTY PRODUCTSWe deeply regret ever choosing Wynstan. Our experience has been nothing short of a nightmare, and we strongly urge everyone to take their business elsewhere.Here's a summary of what went wrong...Faulty Product: We ordered a fly screen door that was delayed for months and, when finally installed, failed within two weeks. The flimsy design was completely unsuitable for our space—something their own salesperson even questioned at the time of sale!Zero Accountability: Wynstan took the faulty door back for ‘repairs’ and has now held onto it for over 6 weeks with no updates, no solution, and no estimated timeframe.Blatant Ignoring of Consumer Rights: Under Australian Consumer Law, we are entitled to a refund, but Wynstan has flatly refused, despite failing to provide a working product. Their ‘solution’? A generic email telling us the order is "in production"—which we never agreed to in the first place!Appalling Customer Service: Repeated calls and emails have been ignored. The company refuses to take responsibility and has made every effort to drag out the process, likely hoping we’ll just give up.We have now escalated this to NSW Fair Trading and NCAT to force Wynstan to comply with their legal obligations. No one should have to go through this level of frustration and dishonesty just to get what they paid for.Save yourself the hassle, the stress, and the wasted money—DO NOT BUY FROM WYNSTAN
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