This company made a cold call to my business, used underhanded techniques and applied pressure on a junior staff member, who identified herself to the caller as a junior staff member. The caller would have known there was no authority for that individual to place orders. Whilst we will give more training to our staff to manage these calls in future, after listening to the call it was apparent that the sales person was very experienced in her method, talking exceptionally quickly, being very unclear, confusing and making false statements, advising we'd purchased previously, that it was a deal they had on and suggested the sale was already agreed. What makes it worse is that I have requested a copy of the call, under GDPR regulations and they have refused to share the call, they have allowed me to listen to it once over the telephone. They also claim two orders were made, but would only provide one call. When I have asked for dates of the calls in order for me to find the call through our own call recording system, they have refused to shared the information. This leads me to believe they are very aware of how sales are made and want to ensure no official evidence is released!
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