These Business Terms and Conditions (“Business Terms”) govern the use of Ratelivo’s services by business users. Ratelivo B.V. (“Ratelivo”, “we” or “us”) operates an online reviews platform that allows consumers to leave feedback and businesses to manage their profiles and engage with those reviews. By creating a business account or otherwise accessing or using Ratelivo’s business features, you (the business entity or authorized representative, referred to here as “you” or “Business”) agree to be bound by these Business Terms, in addition to our general User Terms and Privacy Policy. If you do not agree with these terms, you must not use Ratelivo’s services as a business.

Please read these terms carefully. They describe your rights and responsibilities when using our platform as a business, and they form a legally binding agreement. We may update or modify these Business Terms from time to time to reflect changes in our services, technology, or legal requirements. If we make material changes, we will provide notice (for example, by email or through a notification on our website). Your continued use of the Ratelivo platform after updated terms are posted constitutes your acceptance of those changes. If you have any questions about these terms, you can contact our support team for clarification.

Account Registration: To use Ratelivo’s business features, you must create a business account or claim your business profile on our platform. You represent and warrant that you are an authorized representative of the business you register/claim, with the authority to bind the company to these Terms. During registration, we will ask for information about the business (such as official business name, address, phone number, website, and a contact email) and about you as the representative (name, title/role, and contact information). You agree to provide accurate, current, and complete information, and to keep it updated as needed. Ratelivo reserves the right to reject or suspend an account if we suspect the information is false, misleading, or if you are not truly affiliated with the business.

Eligibility: You must be a legitimate business entity (such as a company, partnership, or sole proprietor) or an authorized agent of one. The platform is intended for businesses that are reviewed or listed on Ratelivo by consumers. You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create a business account. By accepting these terms, you affirm that the business is operating legally and that using Ratelivo’s services does not violate any applicable laws or regulations relevant to your industry.

Account Security: You are responsible for maintaining the confidentiality of your account login credentials. You should use a strong, unique password and safeguard it. Any activity that occurs under your account will be presumed to be authorized by you. If you suspect unauthorized use of your account or a security breach, you must notify Ratelivo immediately. We are not liable for any loss or damage arising from unauthorized access due to your failure to secure your credentials.

Authorized Users: A business account may allow multiple authorized users (e.g., employees managing the profile). If you invite or allow others to manage the account on your behalf, you are responsible for their actions on the platform. Ensure that any user of your business account abides by these Business Terms. You should regularly review who has access to your account and revoke access for individuals who no longer should have it (for example, former employees).

To maintain the integrity of our platform, Ratelivo may require verification of your business account. Verification procedures could include confirming your business email domain, providing proof of business registration or identity documents, or other information to validate that you are a legitimate representative of the business. We may also verify ownership of claimed business profiles (for instance, by calling the business phone number on record or sending a verification code to the official business email).

If you do not successfully complete a required verification step, certain features of the platform may remain disabled or your account may be suspended or unverified publicly. For example, Ratelivo might label a profile as “Unverified” until the process is completed. We reserve the right to remove or reclaim a business profile if we determine that a claim was made by an inauthentic or unauthorized person.

All data and documents you provide for verification will be used solely for that purpose and handled in line with our Privacy Policy. Misrepresenting your identity or affiliation during verification is a serious breach of these terms and can result in immediate termination of your account.

Ratelivo offers both free and paid subscription plans for businesses. Every business can access Ratelivo’s basic features for free, and we also provide premium services under paid plans (sometimes called “premium” or “enterprise” accounts). This section outlines the differences:

The specifics of free vs. paid features may evolve, and we will provide details on our website or in your dashboard about what each plan includes. In all cases, businesses on paid plans are subject to the same content guidelines and cannot interfere with user reviews (see Reviews and Content section below). The paid plans are meant to offer better tools and exposure, but not to influence the substance of reviews.

Upgrading, downgrading or canceling: You can upgrade from a free plan to a paid plan at any time by selecting a subscription tier in your account settings or contacting our sales team. If you downgrade from a paid plan to free (for example, at the end of a billing cycle), you will lose access to premium features at the next renewal date, but your profile and existing reviews will remain intact. If you cancel a paid subscription, we will not delete your business profile; it will simply revert to the free feature set. We do not hide or erase data (like past analytics) when downgrading, but you may no longer be able to see or use that data once premium access is removed.

As a business user of Ratelivo, you have access to a suite of features designed to help you manage your online reputation and engage with customers:

All services are provided “as is” and as available. We strive to provide useful tools, but we do not guarantee any specific outcomes (for example, we cannot guarantee that using our analytics or ads will improve your sales or your review scores). It remains the business’s responsibility to deliver quality products and services to earn positive reviews organically.

Ratelivo’s platform is built on trust and transparency in customer feedback. User reviews are the opinions of individual consumers and are fundamental to our service. As a business using Ratelivo, it is critical to understand and respect the following:

In summary, Ratelivo’s content policy for businesses can be encapsulated as: engage but don’t interfere. We encourage you to actively manage your reputation by responding to feedback and improving your services based on insights. But attempts to game the system or silence customers are against these Terms and the spirit of our platform. Maintaining trust in the reviews is paramount; thus, we enforce these rules uniformly to all businesses.

When using Ratelivo’s platform and tools as a business, you agree to conduct yourself lawfully and ethically. You must not misuse our services or engage in activities that harm the platform or its users. The following is a non-exhaustive list of prohibited actions for business users:

If you engage in any of the above prohibited actions, Ratelivo may take action including removing content, suspending or terminating your account, and if necessary, pursuing legal remedies. We may also cooperate with law enforcement if activities are criminal.

This section applies to businesses that purchase paid plans or any paid services (such as advertising credits or upgrades) from Ratelivo:

Both you and Ratelivo have the right to terminate or suspend this agreement under certain circumstances:

If you believe your account was terminated or suspended in error, you can contact Ratelivo to request a review. We will review the circumstances and, if appropriate, may reinstate the account with or without conditions. However, Ratelivo’s decision on termination is final and not subject to appeal in cases of clear violations.

Finally, termination of your business account does not automatically terminate any separate agreements you may have with Ratelivo (for example, if you signed a separate advertising contract, that contract’s terms regarding termination and liability would apply in addition to these Terms).

Ratelivo provides the platform and all services “as is” and “as available.” To the fullest extent permitted by law, Ratelivo disclaims all warranties, express or implied, regarding the business services and the platform. This includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that might arise from course of dealing or usage of trade.

Specific notes on this disclaimer:

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you to the extent prohibited by law. However, in such cases, our warranties are limited to the minimum scope permitted by applicable law.

To the extent permitted by law, Ratelivo’s liability to you is limited. We (including our affiliates, officers, directors, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, loss of business opportunity, loss of goodwill, or loss of data, even if we have been advised of the possibility of such damages. This limitation applies to all claims, whether based in contract, tort (including negligence), strict liability, or any other legal theory.

In particular, Ratelivo will not be liable for:

In any event, if despite the above limitations, Ratelivo is found liable for any claim arising out of or related to these Business Terms or our services, our aggregate liability to you (for all claims combined) shall not exceed the total amount of fees you paid to us in the twelve (12) months preceding the event giving rise to the liability or, if you have not paid us any fees (for example, if you only used the free services), fifty (50) Euros, whichever is greater. This limitation ensures that our risk is proportionate to the service fees, if any, that we have received.

Some jurisdictions do not allow the limitation of liability for certain types of damages (for example, in certain countries, liability for gross negligence or willful misconduct cannot be limited, or consumer protection laws may give you specific rights). In any such case, the above limitation shall apply to the fullest extent permitted by law.

You agree to indemnify and hold harmless Ratelivo and its affiliates, officers, directors, employees, and agents, from and against any and all third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) that arise out of or relate to: (a) your use of the Ratelivo platform and business services, (b) any content you or your authorized users provide (such as your profile information or responses), (c) your breach of these Business Terms or any policy incorporated by reference, or (d) your violation of any law or the rights of a third party.

In plain terms, if someone else (for example, a customer or a competitor) sues Ratelivo because of something you did – like you posted something unlawful or you engaged in fraudulent behavior using our platform – then you will cover our costs and damages in that claim. We will: (i) promptly notify you of any such claim (provided that a delay in notification will not remove your indemnification obligation unless it materially prejudices your ability to defend), (ii) give you the right to control the defense and settlement of such claim, provided you don’t settle any matter in a way that admits fault or imposes obligations on Ratelivo without our consent, and (iii) provide you with reasonable cooperation at your expense. We reserve the right to participate in the defense with counsel of our choice at our own expense.

This indemnification clause continues to apply even if you stop using the platform or your account is terminated.

These Business Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

If you are a business operating in another country, you agree that the choice of Netherlands law as governing is a fair choice given Ratelivo’s base of operations. These terms are written in English (which will be the controlling language in interpretation) and intended to comply with applicable EU and Dutch regulations.

Jurisdiction: In the event of any dispute, claim, or controversy arising out of or relating to these Business Terms or your use of the Ratelivo services as a business (collectively, “Dispute”), the parties shall first attempt to resolve it informally. Please contact us to discuss any concern, and we will do our best to resolve the issue in good faith. If we cannot resolve the Dispute amicably, then, subject to any mandatory arbitration or mediation requirements under applicable law, the courts of the Netherlands shall have exclusive jurisdiction to adjudicate the Dispute. You and Ratelivo consent to the personal jurisdiction of the Dutch courts. Unless otherwise required by law, venue shall lie in the competent courts of Amsterdam, Netherlands.

For clarity, nothing in this section prevents either party from seeking injunctive relief or any urgent legal remedy in any appropriate jurisdiction if necessary to prevent irreparable harm (for example, to stop a data breach or intellectual property infringement). However, the interpretation of these Terms will still be under Netherlands law in such proceedings.

If you are located in a jurisdiction that mandates a different governing law or venue (such as a specific state’s law in the United States for governmental entities, etc.), please contact us to discuss – otherwise, by default, Netherlands law and courts apply.

Thank you for using Ratelivo to engage with your customers. We value the businesses on our platform and strive to create a fair and beneficial environment for all parties. By adhering to these Business Terms, you help maintain the integrity of Ratelivo’s review community and ensure a positive experience for users and businesses alike. If you have any questions or need clarification on these terms, please contact us at business-support@ratelivo.com.