Last Updated: November 2025
Ratelivo respects intellectual property rights and expects our users to do the same. This Copyright Policy outlines how we handle claims of copyright infringement on our Platform and the steps copyright owners can take to request removal of infringing material. It also describes the obligations of users when posting content.
1. User-Generated Content and Copyright
When you (as a user) post a review, comment, or any content on Ratelivo, you must ensure that it is your own original content or that you have permission to use it. Typically, reviews are original text written by users about their experience – this generally doesn’t involve copying someone else’s protected content. However, if you do include any content in your posts that you didn’t create (for example, quoting a large excerpt from someone else’s article or uploading an image you don’t own), you need to have the legal right to do so. By posting on Ratelivo, you affirm that your content does not violate anyone else’s copyright or other intellectual property rights.
We claim no ownership of your review text, but by submitting it, you give us the rights described in the Terms of Use to display and use it. If you believe someone has copied your original work into a Ratelivo post without permission, the following sections explain how to notify us.
2. Reporting Copyright Infringement
If you are a copyright owner (or authorized agent of one) and believe that content on Ratelivo infringes your copyright, please send us a written notice. Your notice should include:
- Identification of the copyrighted work that you claim has been infringed. (For example, “My article titled ‘Customer Service Tips’ published on [website] on [date]”. If multiple works are infringed, you can provide a representative list.)
- Identification of the material on Ratelivo that you believe is infringing, with enough detail for us to locate it on the Platform. The best way is to include the direct URL to the specific review or page containing the material, and describe what portion of the content is infringing (e.g., “the third paragraph of the review by user JohnDoe on 5 Jan 2025 copies text from my article without permission”).
- Your contact information, including your full name, affiliation (if applicable), mailing address, telephone number, and email address. This is so we can reach you to follow up on your notice.
- A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, their agent, or the law. (In other words, you’re asserting that this use is infringing – for instance, it’s not fair use or licensed.)
- A statement that the information in your notice is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.
- Your signature. It can be a physical signature or an electronic signature. If sending via email, typing your full legal name at the end of the complaint can count as an electronic signature.
Please send this notice to our designated copyright agent at:
Email: copyright@ratelivo.com
Address: Copyright Agent, Ratelivo B.V., Dam 1, 1012 JS Amsterdam, NL.
We prefer email for speed, but any valid notification will suffice. Please note: Under the law (such as the U.S. Digital Millennium Copyright Act, known as the DMCA, and similar laws in other jurisdictions), if you knowingly materially misrepresent that material on our site is infringing, you may be liable for damages. So, please ensure your claim is legitimate.
3. Our Response to Notices
Upon receiving a complete and valid copyright infringement notice, we will:
- Promptly investigate the identified material.
- If we concur that the content is likely infringing, we will remove or disable access to the allegedly infringing material. For example, if a user’s review is essentially a copy-paste of someone else’s article, we may take down that review.
- We will notify the user who posted the material (if we have their contact info) that we have removed or disabled it due to a copyright claim. This notification will include some information about the claim, potentially including the complaining party’s name or email (as required by the DMCA process). We will also advise them on the process to file a counter-notice if they believe the removal is mistaken or the content was actually lawful.
4. Counter-Notification (For Users)
If you are a Ratelivo user and you receive a notification that your content was removed due to a copyright complaint, and you believe the content was removed by mistake or misidentification (for example, you believe it was fair use or you have permission), you have the right to send us a counter-notice. To be effective, a counter-notice should include:
- Identification of the content that was removed and the location (URL) where it appeared before removal.
- A statement under penalty of perjury that you have a good faith belief that the content was removed in error or misidentification.
- Your name, address, and phone number, and a statement that you consent to the jurisdiction of the courts in the Netherlands (since our company is based there) or the jurisdiction of your address if outside of the Netherlands, and that you will accept service of process from the person who provided the original infringement notice (or their agent).
- Your physical or electronic signature.
You can send a counter-notice to our copyright agent (contact info above). If we receive a valid counter-notice, we will forward it to the complaining party. If the original complainant does not inform us within 10 business days that they have filed a court action to restrain you from re-posting the content, we may restore the removed content (at our discretion).
Please note that re-posting content that was removed for infringement without resolving the issue may result in account termination. Use the counter-notice process lawfully – similar to infringement notices, filing a false counter-notice can have legal consequences.
5. Repeat Infringers
Ratelivo takes copyright seriously. Per our Terms of Use and in compliance with the DMCA and other laws, we have a policy to terminate users who are deemed “repeat infringers.” If a user repeatedly posts content that infringes copyrights (for instance, we receive multiple valid takedown notices for different pieces of content from the same user), we will take appropriate action which may include suspending or terminating that user’s account. We reserve the right to define what constitutes a repeat infringer, but generally, two or more separate instances of infringement could qualify.
6. General IP Protection
This policy is focused on copyright. If you have concerns about other intellectual property violations (such as trademark infringement or someone misusing your brand/logo on our site), please contact us at legal@ratelivo.com with the relevant details, and we will address those separately. We also advise users to avoid using any third-party trademarks in a confusing or misleading way in their content.
Remember, our aim is to maintain a fair platform. We encourage original content creation. If you’re a business and want to quote a customer’s Ratelivo review on your own site, make sure to attribute it properly to Ratelivo or the user (per our Terms, users gave us a license which extends to you for sharing their review in good faith). And if you’re a user, focus on sharing your own experiences without copying others’ work.
For any questions about this policy, or if you’re unsure whether something violates copyright, you can contact copyright@ratelivo.com and we’ll try to help or guide you to resources. Thank you for helping us protect intellectual property rights on Ratelivo.
