Review Time
Like several other parents, I was shocked to receive an email demanding “overdue fees” three months after my child had already left the nursery. There was no prior communication or explanation during that time, and when I queried it, I was threatened with debt collection agencies.Since moving my child to a new nursery, her development has improved dramatically — progress that should have happened during the past year. Staff turnover has become noticeably worse since the new management took over, and staff morale appears very low. Lack of consistency. There also seems to be a concerning culture of bullying, which has been apparent to parents and appears to affect both staff and some families.Despite raising detailed complaints and concerns directly with the regional manager, no accountability has been taken, and no meaningful action has been shown. Based on our experience, I would not recommend sending your child here.
We are grateful to have chosen Bright Horizon as a nursery for our 18 months old baby. They have been very supportive and even when my baby struggled to settle in, they offered different options to help to accommodate him. The way of communication through the app is very good and they keep us updated of everything that is happening during the day. The installations are good and clean, they organise different activities to stimulate the development in babies and the meals and menu are good too because my baby is always eating all of his food when served. I see my baby is showing already a few changes for good, like he is more sociable and less nervous around other children and he is happy when I pick him up. Thank you so much and let’s keep the good work 😊
A fantastic nursery all round – the staff are warm, caring, and genuinely invested in the children’s development. The environment feels safe, welcoming, and full of opportunities for little ones to learn, explore, and grow. Communication with parents is excellent, and it’s clear the team go above and beyond to create a positive experience every day. I feel completely confident and reassured leaving my child here, knowing they are happy, supported, and thriving.
I would like to say a huge thank you for the extraordinary work with kids, support, training, care and professionalism in your business. My child has just started his journey in your nursery, but it is already clear how interesting, fun and educational it is, my kid is very happy. Special thanks to your chef for the delicacies, kid is happy to try new, tasty healthy food.
Our son has been going to Bright Horizons since he was 15 months old. In every room he's been in (babies, infants and now Preschool), the staff have gone above and beyond to meet his individual needs, learning style, etc. They've adapted brilliantly to his quirks, followed his interests, helped him learn... His current key worker is so caring, you can tell that she and her colleagues truly love their young charges. Every day we drop him off at preschool, we know that our son is going to have a great day, full of opportunities, fun activities, visits to the park, library, etc. Trust me, I'm a teacher and I know for a fact that the curriculum that Bright Horizons delivers daily rivals that of primary one in variety and quality. Our son comes home knowing things that we haven't taught him yet, and that includes manners and routines. Sometimes he asks to go there, even during the holidays. The staff supported us through important stages such as potty training with no judgement or pressure. They've also prepared our son to become a big brother. Bright Horizons staff never fail to impress me with their knowledge, professionalism, patience, adaptability, care, dedication. I highly recommend their service and have already enrolled our second baby far in advance. As their motto states, choosing Bright Horizons isn't just about childcare, it's about their childhood.
My experience with this nursery has been fine until the day of the accident. My son had an injury there when another child accidentally trapped his finger in a pretend washing machine. His nail came off and started bleeding badly. We rushed him to the hospital, and after a few visits, doctors decided to let it heal naturally. We were (and still are) very worried that his nail won’t grow back normally.I contacted the complaints department, but they didn’t reply for six weeks. When I finally called, they said there was no update and couldn’t tell me how long the process would take. The lack of empathy and communication from the higher management has been really disappointing.The nursery manager herself has been kind and tried to help us, but it feels like her hands are tied. We even had to cancel a family holiday because our son couldn’t go in the water due to his injury.What worries me most is that we still don’t know whether the toy was faulty or if proper safety checks were missed, meaning this could happen again to another child.I hope the company takes this seriously and improves both safety and communication with parents.
Bright horizons Wilmington is the best nursery and would 100% recommend to all parents for their little one. They supported me every step of the way as my daughter started, helped with every query and reassured me that my daughter would love it there, which she truly does. Everyone who works there are amazing and always puts the best interest of the children first. They do so many activities with them each day to help them learn and develop, I love to see the daily pictures and the fun they have
My daughter joined Bright Horizons in July, and as my first child, I was very worried about how she would take to nursery. I found the room leader, Charlotte, to be incredibly understanding and supportive as we navigated this new chapter. The team in baby 3 are so welcoming, friendly and approachable, which fills me with confidence that my child is in safe and caring hands when away from me. The menu and activities are varied often, I love that my daughter gets to try lots of new food, which was really important to me! The nursery is also always really clean, they must have fairies that tidy as the kids play and make a mess! I also really appreciate how good the team are at communicating sickness. Through the app parents are always made aware of any cases of sickness and the team do a great job of upping cleaning of rooms/toys, touch wood 2.5 months in and my daughter hasn’t come down with anything outside of a light cold, having readied myself for the constant calls for collection. Overall great nursery, very happy we chose Bright Horizons for our daughter’s nursery journey :)
Claim your business profile now and gain access to all features and respond to customer reviews.
Bright Horizons UK
Bright Horizons has been trusted by families for over 30 years and is one of the UK’s leading childcare providers. With more than 300 nurseries nationwide, we offer safe, welcoming environments where children from three months to five years can learn, play, and grow.
Our nurseries follow the Nurture Approach and Bright Beginnings Curriculum, created by early years specialists to inspire curiosity, build confidence, and prepare every child for the next stage of their journey. Parents regularly share how much they value the warmth of our staff, the quality of care, and the reassurance that their child is happy and thriving each day.
What makes us different is our people. Our dedicated teams are passionate about creating strong bonds with families and providing opportunities for children to flourish. Alongside our nurseries, we also support families through flexible Work+Family solutions, making Bright Horizons one of the most comprehensive childcare providers in the UK.
We are proud to be recommended by parents across the country, creating brighter futures, one child and one family at a time.See more
coursedivine.com
itsmybot.com
mycaptain.in
fintokei.com
paperdon.com
fictionprofitsacademy.com
hndassignmentwriters.co.uk
dataspaceacademy.com
www.scrum-institute.org
cosac.co.uk
