No – never. Businesses cannot pay Ratelivo to remove reviews or influence the review content. Our credibility depends on being an independent platform for feedback. There is no amount or subscription a business can purchase that will erase genuine negative reviews or silence customer opinions. Paying clients get extra features (as discussed), but they are subject to the same review guidelines and moderation as everyone else. Businesses cannot pay to remove or hide reviews. This principle is fundamental to maintaining the integrity and independence of our platform.

If you’re a user and you see a range of reviews (good and bad) on a company’s page, that’s because we allow all voices. The only time a review might be removed is if it breaches rules, not because a business doesn’t welcome it. We also don’t “hide” reviews – all published reviews are visible to everyone (though we might showcase recent or relevant ones by default, you can usually sort or filter to see others). Our sorting algorithms are neutral with respect to sentiment – for instance, you might be able to sort by date or rating, but by default we might show the “most helpful” which is based on user votes, not on whether it’s positive or negative.

In summary, money cannot buy a cleaner slate on Ratelivo. We want businesses to earn great reviews through improvement and service, not through paywalls. If you ever suspect any unethical behavior regarding reviews, let us know – we’re committed to fairness and will investigate.

Currently, Ratelivo is available only in English. Our user interface, support documentation, and the expected language of reviews are all English. Since we’re based in the Netherlands, you might wonder why not Dutch or other languages – our strategy has been to use English to reach a broad, international audience and maintain consistency. That said, we know businesses and customers operate in many languages. We plan to eventually expand to other languages or regions if demand grows. For now, if a review is posted in a language other than English, we don’t remove it simply for that reason, but we might reach out to the author to encourage an English version so more readers can benefit. Non-English reviews might not be actively moderated if we lack language expertise, so again, we prefer English for transparency and effective moderation.

We do allow businesses from anywhere as long as they are comfortable with an English-language platform. In your profile settings, you can set your country location which helps us tailor the experience (like showing you local businesses or using your region’s formatting), but the core language remains English. Our Help Center and Customer Service also operate in English at this time.

If and when we add other languages, we will announce it and provide localized support. Until then, we appreciate our users sticking to English so the community can all engage with each other. If English isn’t your first language, don’t worry – many users write simple, straightforward comments and that’s perfectly fine! We focus on the content of your experience, not grammar. If needed, we might assist in clarifying a review’s content if language is a barrier, but typically we leave it as written.