I joined in October and asked to switch my smart meters to dumb mode. I was informed that this would be resolved the following week since I signed up and went live on a weekend, which I found acceptable. After waiting about a week, I called for an update. I was informed that the smart meters were still in smart mode. I requested the change again. Automatic readings were taken at the end of November. When I reached out regarding this, I learned that the switch hadn't been completed correctly weeks earlier. I spent weeks unaware of this issue, receiving no communication through email, calls, or texts—absolutely nothing. Today, I inquired again and was told that the management team was aware that the action hadn't been taken and acknowledged the problem. Yet, there was still no contact. This raises concerns about the company's infrastructure to deliver an acceptable service. Or perhaps they simply lack concern for the quality of service they provide.
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