I have just had the bereavement of my father, I have spoken to Debbie a couple of times who has just been so thoughtful caring thinking of everything that I need to do to be able to continue and take over the account for electricity. I must admit I have been rambling quite a bit at the moment about my dad and the way he passed due to it being such a shock to all of us, but Debbie took it all in her stride listening to me and comforting me and I know she’s not there to be a counsellor, but she made me feel so much warmth and made changing this account so easy! I cannot say enough about her, she’s an ambassador for the company and even when she told me the balance of the account, they said it didn’t need to be paid off as it will work itself out as we go along paying throughout the year! But I wanted to pay off the money that Dad owed for the electric and she said it to me a few times that I didn’t have to pay it off straight away. It showed this company isn’t money grabbing the customer definitely comes first. I cannot wait to have my journey buying my Electric off this company and I feel in safe hands, thank you and please ensure the manager and higher management sees this message as Debbie deserves to be recognise for her working ways and more companies should have Debbie‘s especially when you are going through bereavement!
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