We booked a 5 hour van ride via 12go starting at 13.00. We would be picked up at the airport. On arrival we found that we did not actually book a van but we first had to walk to another intermediary office. The local intermediary had our booking (we could see it on het list) but did not arrange anything at all. She started calling after we arrived. After 2 hours of waiting we were finally in a van together with 8 others. The driver was ignoring us all and had other plans first. We drove all around town for small pickup jobs and did not actually go to our destination. In the end the trip took us 10 hours instead of 5.The return trip we booked via a local office. Driver was already waiting at pickup point, we arrived within 5 hours. Never ever using 12go again.
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