I booked a train from Phitsanulok to Udon Thani on 12GO, and turned out there's no such train. They made a mistake with the province , the actual train ride was from Tha Phra in Khon Kaen, but it was listed as Tha Phra in Phitsanulok.
I had to email them 5 times - with them answering there is no mistake - I had to show them on the map etc., for them to finally realize, yes, there were. mistake, and finally refund me, but their mistake cost me extra cost because I had to book a bus last minute that was double the price.
And I could have been stuck there as the buses were almost full !
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