I booked train tickets through 12Go and received an official email voucher showing departure at 12:50 PM.
We arrived at the station at 11:30 AM based on that confirmed voucher.
Later, we were told that the schedule had been changed. However, the update was sent only via WhatsApp. One passenger does not use WhatsApp, and no updated voucher was sent by email.
The official email voucher remained unchanged.
As a result, we had to wait over 4 hours at the station due to improper communication and notification failure.
This is not a simple cancellation case. This is a service and communication issue.
Very disappointing handling of the situation.
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