1 Star - Terrible Service, Misleading Tracking, and Zero AccountabilityOrdered two bags of Purina Pro Plan food on January 10th (one Senior, one Puppy) with a promised delivery of 3-5 business days. It's now January 20th - 10 days later.Here's where it gets absurd: I received a tracking number showing "Shipment 2 of 2" - which any reasonable person would interpret as both bags being in that shipment. After 6 business days, only the Senior formula arrived. When I contacted customer service about the missing Puppy formula, they now claim it was supposed to be two separate shipments and the Puppy bag hasn't even shipped yet.So let me get this straight:You labeled it "2 of 2" but only sent one bagYou're now well past your own 3-5 day promiseThe Puppy formula still hasn't shipped after 10 daysAnd your customer service has ZERO understanding of why this is a problemThe cherry on top? When I complained about the delay, they blamed it on "yesterday being a weekend day" - as if that explains why my order is DAYS past your promised delivery window and you sent misleading tracking information.I have dogs that need their specific food formulas. Your shipping timeframes are clearly meaningless, your tracking information is misleading at best, and your customer service refuses to take responsibility for your failures.Save yourself the headache and order from Chewy or anywhere else that actually delivers what they promise when they promise it. PetMeds clearly doesn't value their customers' time or trust.Would not recommend. Will not order again.
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1800PetMeds is your online pet store offering discount prices on pet supplies, medications, products, vitamins and supplements for your pet. Discount Prices on Pet Supplies, Frontline Plus, Advantage, Heartgard Plus, Sentinel, Interceptor, and more.
