Do NOT use this company. I ordered medication for my pet on November 19th. By December 5th the medication was just being sent to the compound pharmacy which I was told is an additional 3-5 days. I called 5 times to cancel my order. PetMeds still put a hold on my bank account after I canceled the order. It’s been pending for 6 days now and I don’t have any access to my money. I utilized another pharmacy and my order was approved and shipped in two days. It was also significantly cheaper than PetMeds. Edit after their response:I called and requested that my order be cancelled on 12/4. This is the issue. I called again on 12/5 and then "mysteriously" they charged my card. I called again on 12/11 because my money had not been refunded and I was told that it was cancelled on 12/8 which is not accurate. If you take recordings of customer service calls, please listen to them!I would also like to add that the pharmacy tech called me and asked me about the mg of a prescription. I told them I'm not the veterinarian, I'm the client. This just shows how disorganized this company is...
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1800PetMeds is your online pet store offering discount prices on pet supplies, medications, products, vitamins and supplements for your pet. Discount Prices on Pet Supplies, Frontline Plus, Advantage, Heartgard Plus, Sentinel, Interceptor, and more.
