I went to this retailer as they had the type of carpeting I was looking for, whilst the service and advice was first class I was not informed that my carpet was made in India and that I would have to wait such a long time for it to arrive in the uk. I ordered the carpet in mid February and was told I had to pay a 50% deposit up front of £3,000.00 which I did , the carpet didn’t arrive into the Uk until the 31st July and was finally fitted the first week of August.What I object to is the company holding my deposit for five months, then when it arrived in the county I had to complete the purchase before seeing the carpet or approving the final fit.I think if I had known the lead time would have taken so long I would have taken my custom else where.However , the fitters were first class and the carpet looks great so it’s a difficult one.I think a five month lead time when you have not been given that information up front and the company having my substantial deposit for all of that time a hard pill to swallow but maybe I’m naive.
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1to1 Flooring is Hertfordshire, Bedfordshire and Buckinghamshire's leading independent flooring & carpet retailer. With over 50 years experience in the industry, we pride ourselves from sourcing the finest materials from the best manufacturers. Our in-house fitters are trained from our apprenticeship scheme and specialise in individual products.
Our stores are staffed by teams of experienced and highly knowledge individuals, where you will be warmly greeted and walked through all of the available options.
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