1und1.de

Ridiculous Services

First of all, your sales reps are very enthusiastic about selling your products and are constantly calling. However, as soon as your English-speaking customers have a problem after signing the contract, suddenly no one seems to understand English anymore.Second, I called because I wanted to buy Wi-Fi for my home. I explained to the employee that I work in the home office and need unlimited internet because I have a lot of downloads for work. The employee pretended to understand me. First DSL WLAN was sent to my old address, later a new device. However, no one came to install it and I was asked to send it back.Note: I was charged for these two DSL connections (the first one that was delivered by mistake and the second).They then sent me this mobile Wi-Fi with a SIM card and 100 or 120 GB of data (I'm not sure). As soon as the first GB is used up, I have to reload constantly. But guess what happened: The 100 GB were already used up after the 10th (because, as I said, I work in the home office and need a lot of data volume). And I can only charge 1GB at a time. This means that I have to constantly open the 1&1 app and recharge 1 GB at least 20 times a day.Is that reasonable? Should I add 1GB every hour?And the customer service doesn't care about the services offered at all. No one offers a solution; instead, I'm constantly bombarded with demands for payment for completely useless services.In summary, if your German language skills isn't very good, avoid these guys because they will frustrate the hell out of your and you would never get any solution while they continue charging you for a ridiculous service offered.

Date of experience: Feb 19, 2026