1und1.de

They are thief and a scam company

They are thief and a scam company, since May 2025 I don't have Internet at home ,I contacted, concerning the problem ,they sent me their on 2 separate occasions, The first time the technician told me the problem is the cable that connects the Internet from outside (endleitung) they called it and my housing association hat to repair it , I contacted my housing association they sent their technician too, then came the technician from 1und1 but at the end housing association couldn't get it done which their technician (1und1 technician)came and saw that it was not repaired the man was really helpful calling my house association technical support and the woman said their nothing they can do at the moment, before the man left , but 1und1 kept charging me monthly 51 eur monthly, I called try to cancel my contract, sent email, even ask them 1und1 to send their technician to confirm if am lying but they refused to cancel my contract saying I need a written letter from my housing association why they can't repair it , I kept trying then a lady picked the call I explained everything to her and she promised that she will cancel my contract on the 19th of January 2026 , what happened next I still got booked for February, mind you they kept calling me for new offer before 19th and I kept reminding them about my contract cancellation for January 19th and they still booked my money , I saw the mail that I have been booked again , I called and ask why , first they kept passing me around like a football, first a man , then a man, then another one, before another woman now tells me the lady that promised me on the 19th didn't signed it but she will now , and send me the balance of what was not delivered for 9 months and valla She sent me 3,50 euros for stealing from my account for 9 months, I can't even trust them for next month , Anybody who sign contract with 1und1 are just shooting themselves on the feet Even if they become the cheapest or free I will never recommend 1und1 to my family and friends , not even to my enemy, and anywhere someone talks about them near me, it will always be a negative feed back Most of their customers service are very rude and unfriendly, exception to some , PEOPLE PLEASE STAY AWAY FROM 1UND1,THEY ARE THIEF AND SCAMMERS

Date of experience: Feb 01, 2026