1und1.de

1&1 Telecom GmbH - fake offers and terrible customer Service

13-10-2025 - 1&1 Telecom GmbH called us to give offer of a Samsung S25 with tablet. We were put under pressure by the sales person to immeadiately sign as is always the case by 1&1 sales team.12.12.2025 the telephone arrived but without tablet. After first call to customer service they said a preinstalled app is on the phone which we click on and Samsung will send the tablet.The app was not on the phone, so we called again. Now we were put through to someone else that asked us to wait after 14 minutes they hung up. so we had to call again, after a further hour we finally get through to someone who stated the offer on the tablet fininshed already 05.11.2025. On the wesite and TV adverts it is still offered. In reality seems to be a fake. You sign a contract for something but what is promised by the sales team is then not provided. At the end of the call we were told we can cancel all our contracts with them as we are unhappy customer. I asked this to be sent as Email confirming our telephone conversation. This we did not receive only an Email asking "how happy we are with the support" Therefore I wrote to Customer service the story and complaint. The Customer service is even worse than the sales team. Not interested at all where the problem is, Im not allowed to make immeadiate cancellation of the contracts even though it was confirmed evening before and recorded. I asked the Customer servive guy to call me, no reaction, I asked him to listen the recorded call, no answer, I asked for someone higher in the chain to have an email address. This also ignored. There is no realy support from Customer Service, they dont care and are not interested to address the problem It even took 2 hours on the telephone and portal to arrange the label to return the incomplete packet.I have paid over the last 13 years a lot on money for internet and telephone contracts also for several family members . 1&1 are very quick to set up new contracts and take your money but cutsomer service, feedback and complaints the reaction and support is not existing. To be honest I do not know or a worse company in germany than 1&1

Date of experience: Dec 12, 2025