I initiated a withdrawal of ₹49,500 on 6 December 2025 at 08:46 PM through Bank Transfer (IMPS). The status indicates “Completed”, yet I have not received any funds in my bank account even after more than 15 hours. IMPS transfers are meant to be immediate, and every completed transaction should have a Reference Number (RRN). Despite several inquiries, the support team has not provided the RRN, Sender Bank IFSC, or timestamp. My previous smaller withdrawal of ₹1,350 was successfully processed, confirming that my bank information is accurate. Therefore, the issue lies solely with the ₹49,500 payment that remains unaccounted for without explanation. I urge immediate action:
(1) Supply the valid IMPS RRN,
OR
(2) Acknowledge the payout failure and credit the amount back to my wallet for reprocessing. Until this matter is resolved, this remains a pending payout, and I cannot endorse the service based on this experience.
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