Absolute garbage company. No rhyme or reason to how they process samples. Samples received after mine are done in 2 week, samples before mine are still waiting. It’s been 6 weeks and no results. If you are busy, hire more people! It’s not my problem. Customer service is atrocious. They use a script and/or AI bots and never actually answer your questions. My sample didn’t achieve 98.5% call rate and so they had to extract it again, but failed to communicate this whatsoever. I had to ask.
I truly hope you go out of business because looking at Reddit, these garbage business practices have been going on since your company’s conception.
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23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.
