I was wrongly charged £298 for an unwanted annual subscription renewal because the company failed to send a renewal reminder. After contacting them, they admitted it was due to human error, yet still refused to take responsibility and issue a refund. This is completely unacceptable – customers should be given clear notice before being charged for renewals. A lack of transparency and accountability like this is highly unprofessional. Avoid this company if you value fair business practices!
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