2checkout.com

Unauthorised charge on my Bank Account

On 31Dec2023 (Twenty twenty three) I bought software from a Vendor on-line who uses 2checkout.com (now Verifone) as their billing company. 28Dec2024 I noticed a renewal charge from 2checkout.com. I had never authorised a renewal. Correctly so, they need the Vendor’s approval to refund the amount. The Vendor informed that they had ordered 2checkout.com to refund the amount and to inform them if the refund amount did not arrive in 7 days. I also received an email from 2checkout.com to inform that the refund had been actioned and it should be in my Bank account in 7 days. The amount arrived in my Bank account within the seven days. I informed both the Vendor and 2checkout.com that all is good and thanked them both. 10/1/2025 I receive an email from 2checkout.com to say: “We regret to inform you that your refund request sent to 2Checkout the company operating (Vendor web address) was not approved. For further details regarding this issue, please refer directly to (Vendor web address)". Bottom line: the problem is solved; the amount has been refunded. What went wrong?; the auto renewal was never requested from 2checkout.com when I bought the software end-2023, and they were never authorised to charge my Bank account. To have the charge refunded took two weeks of many emails. How can 2checkout.com improve? Simply. improve their communication with the Vendor and refrain from blaming the Customer for being the cause of the problem, and last but not least; notify the Customer when they are about to charge the Customer's Bank account. Lesson learned for me: always make sure that one’s Bank account details are not kept after the necessary transaction is completed. Companies should not hold on to your Bank account details without your knowledge.Date of experience: 28/12/2024 to 10/1/2025

Date of experience: Dec 28, 2024