I attempted to self-exclude from 31Bets on 3 November 2025 due to gambling addiction. Their live chat system failed repeatedly — it would not connect to an agent at all. I immediately emailed their support team requesting urgent self-exclusion, and I have proof the message was sent.Despite this, my account remained fully open for nearly a month, and I continued to gamble on their platform until 30 November 2025, causing significant financial harm. This only happened because 31Bets did not act on my explicit request to self-exclude.The lack of functioning support channels, the failure to process a self-exclusion request, and the complete absence of timely communication raise serious concerns about their compliance and customer safety standards.
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31Bets is a licensed online casino operating under the Anjouan Gaming License, offering a secure and entertaining gaming experience. With a wide selection of games, fast payouts, and a commitment to player satisfaction, 31Bets ensures a reliable and enjoyable platform for all casino enthusiasts
