I deposited £150 GBP on 09/11/2025. Since that date I have not been able to access my account, I entered my email on the 'reset password' but no email comes through to my email.I've been onto live chat every day, I've emailled support every day and still they can't sort it. I feel repeatedly gaslit by colleagues who for the nth time keep asking me to describe the issue time and time again and send screenshots time and time again. I'm still waiting for my money back and I've raised complaints too and I STILL can't get into my account, even I've asked for a refund and still they won't tell me whether they will action my request, since the fund are not used.This is an absolutely incompetent company, they aren't licensed to operate in the UK. I'll be going to my bank and to VISA to get my money back as they are facilitating transaction laundering.
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31Bets is a licensed online casino operating under the Anjouan Gaming License, offering a secure and entertaining gaming experience. With a wide selection of games, fast payouts, and a commitment to player satisfaction, 31Bets ensures a reliable and enjoyable platform for all casino enthusiasts