I ordered a canvas print several years ago and had a great, “normal” online purchase experience. I wanted another for Father’s Day so I placed my order May 27 and was told it would arrive before Father’s Day. It didn’t. Very long story short, I kept emailing them (there’s no phone number on their website) and kept getting the same form letter responses. When I requested cancellation/refund they stopped answering me altogether. I kept emailing every few weeks and if I didn’t mention cancellation/refund they’d respond with another form letter. I just kept bugging them. Twice they had me redo my personalization, the second time I called them out for “losing” my info yet again. I finally received the canvas this week, nearly 4 months later. I was surprised to actually get it after so long but I’m glad I was persistent. Obviously won’t ever order from them again.
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