Got it — pull the specific references to individual reps. Here's the revised:---**Defective lenses, then dishonesty when held accountable**I ordered prescription transition lenses in September 2025. Two issues from the start — the transitions only partially activated (bottom right corner darkening while the rest stayed clear, causing dizziness), and excessive glare that made them unusable at a computer or in photos. I've worn transition lenses for years and have never experienced anything close to this.When I contacted customer service, a representative acknowledged the defect in writing and opened an RMA outside their standard 90-day window — because they believed it was a manufacturing issue. That was the honest response.Once I filed a chargeback, the story changed overnight. Management inspected the same glasses and suddenly declared them "working properly," denied any defect, and tried to send them back. The only variable that changed between "I definitely believe is a defect issue" and "working properly" was financial accountability.I had to resolve this through my credit card company, who ruled in my favor. A $132.95 order shouldn't require that level of effort — but the contradiction between their own team's assessments made a straightforward resolution impossible.If you order from here and everything arrives fine, you'll probably be satisfied. But if something goes wrong, know that the honesty you get from frontline support may not survive contact with management.---
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