My ex and I are navigating a simple non contested divorce. We filed and completed the paperwork sent to us in August. I paid extra through the company so we didn’t have to go to court, and all of my payments are complete. We also sent the final money order, which was also the last piece of info we needed to file and we’re told that 3stepdivorce lost it. So we sent another, and have been told it was never received. I got a notice from the court saying our case is inactive and will be dismissed this month if they don’t receive the paperwork. I’ve tried calling and emailing multiple times. I was told I would get a call back and never did and all my emails have been ignored. My ex tried calling twice and was hung up on both times after getting through the hold period. These people are incredibly unprofessional and will happily take your money and leave you high and dry. Definitely go somewhere else. I’m still trying to sort through this headache. The sad part is is that this has been the most difficult part of the entire experience when it was clearly supposed to be “easy”. I’m leaving this review because I see they reply to maybe save their butts. If this is what it takes to get you to respond to a paying customer then here we are now.Update(nearly 3 months later): after a formal complaint was filed with the BBB, they “partially refunded me” like others are saying, just by logging in they claim that voids your right to a full refund even if you get NOTHING out of it. The refund still amounted to less than the amount of money they “lost”. Also, below you’ll see they said someone would be reaching out to me, they never did, and any further contact I’ve had has been through the BBB. They won’t talk to me directly or own up to their awful service at all.Final update: they did finally refund me for the full amount, and someone apologized, but only after this review and the back and forth with BBB. I added a star to my review since they made it right, but I still wouldn’t recommend them, and trying to get the refund required a very high level of persistence.
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3StepDivorce™ is online software that helps you prepare your own state and county specific divorce forms addressing your property, debt, children, and any other relevant issues. You will easily complete your divorce forms and follow the step-by-step filing procedures to file your own divorce. Your divorce forms are provided instantly online for viewing, editing, and printing.See more
