3stepdivorce.com

This has been a complete nightmare

This has been a complete nightmare. I would advise you to not use this company. If we actually wind up divorced after this debacle, I'll consider changing my review, but this has been the WORST experience. I've shed tears over this because we've now paid these people $1000, and have been trying to use them for over 4 months now, and our paperwork still hasn't been filed. Going through a divorce is already one of the hardest things someone can go through, and this place makes it SO much worse. You can't get a response from anyone, the information you DO get conflicts, they lose your paperwork.. ugh, it's so awful. I'm wondering now if we just need to give up and use some place else, but I feel like we've invested so much time and money into this company. I truly don't know what to do at this point. I'm so utterly disappointed, disillusioned, and helpless. I'm so disappointed in myself too, that I picked this place out of all the ones available. What a freaking nightmare. Please save your money and use literally anyone else. I'm beginning to think this isn't even a legit operation. The latest is they say they don't have three of the documents that we sent them over a month ago, signed and notarized.... They literally sent my husband copies of the three documents they say they are missing, as a copy for his own file, signed, notarized, and completed!! Did they leave them in the copy machine and now they are lost?? Where did they go? They clearly had the documents if they could send my husband copies of them. What a complete sham. At this point, my husband thinks it's malicious, but I can't imagine anyone would want to intentionally hurt people in this way. I can only assume it's ineptitude or just sheer lack of care or good business practice. Regardless of the motive behind it, it's truly been a horrid experience. I've only left one bad review in my entire life, but I just want to save even one person from having the same experience that we've had. And I should add, our divorce is literally about as easy as it can get - we don't have children, we have agreed to everything, we double and triple checked every document before sending... I just don't understand why they won't help us. Also, the number and email address that they put below the negative reviews is the phone number and email they don’t answer or return calls from so that’s useless. If you actually care, reach out to me and fix this. Please do the right thing. You are hurting people more during one of the hardest times of their lives.

Date of experience: Apr 05, 2023