We hired 411 Locals around September 2025 to help our mechanic shop with marketing and web services, and the experience has been a complete disaster.Not only did they fail to deliver what they promised, but the website they built for us was extremely unprofessional. Our Google Analytics dropped between 30% and 40%, they listed our business in the wrong location, and due to their SEO mistakes our Google Business profile was suspended and I had to personally reinstate it. All the work I had done to position my business was completely destroyed because I trusted them to take this off my plate so I could focus on other areas of my company.In November, we tried to cancel their services. After over two hours on the phone, I agreed to a temporary discount through December under the condition that they improve our analytics and review our existing website to align with what we were looking for (since rejecting their site was not an option). After that, they never contacted us again.I sent multiple emails canceling due to lack of communication and continued decline in analytics. Despite this, they charged us again in January — for a service they were not providing. I had already removed their access from my Google Business account to prevent further damage. The website remained terrible.When you call to cancel and request a refund, they become aggressive, arrogant, and dismissive. They refuse to take responsibility even when you send them Google Analytics screenshots as proof. Emmanuel was the representative who handled the discounts and promised to follow up in December — he never did.This company is unprofessional, dishonest, and has terrible customer service. We are extremely disappointed. Do yourself a favor and stay away from 411 Locals.
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411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...
