This company is 100% unethical, they will put you through the ringer to cancel their services, completely upcharge you at the end to cancel, make you sit through multiple 20-30 minute phone calls just to speak to a "supervisor", tell you services will be done in 24-72 hours (NEVER HAPPENS), use a cheap template for the website, make it almost IMPOSSIBLE to cancel!!! Finally they shut down the face of the website WEEKS after we paid $180+ to cancel. The website is still up, but just says "This website is down" on the homepage. They continue to answer calls as my business under their now-fraudulent, impersonation of my business. I have sent email, upon email, requesting that all information that the created be removed. The google listing, the website, all external directories, anything that they had a hand in be removed. Weeks after weeks they still respond back with "We are looking into the situation". I am forced to explain this situation on BBB to warn and hopefully save someone from running into the same situation as we did. They are continuing to impersonate my business and have not made any efforts to remove the listing which is an awful representation of our company. Please do not be tricked into the low pricing advertisement as an easy means to start your business, in the end, it will demotivate you and want you to quit before you ever got started. You will be passed around a call center for hours on end always waiting to "talk to the supervisor", then you will be told to wait for 72 hours while NOTHING HAPPENS!!!!The pictures provided don't even begin to scrape the surface on the amount of time you will spend talking to them trying to cancel the services that they provided.
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411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...
