I recently got a letter in the mail from the company, so I called to understand its purpose. The letter was a "FINAL NOTICE" regarding the cancellation of my home warranty policy, which I don’t have. I spoke with a representative who made a big show about my supposed policy cancellation and insisted that to reinstate it, I would need to pay $159 monthly for the next 24 months. I asked about the expiration of any previous policy before considering renewal. He put me on hold to check and then claimed that my policy was expired and sealed. When I inquired about the cost of my old policy, he said he would offer the same price. I asked if he was a licensed insurance agent, to which he affirmed. He continued to push for starting a new policy and asked for payment details. At that point, I confronted him, stating I had never been a customer of their company and accused him of fabricating information about my policy. He insisted that I had a policy that had expired and then abruptly hung up on me.
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