My dog had a straight forward injury that required an operation. They keep asking questions not related to this and making untrue accusations and making us feel like we have lied. They are just dragging it out and finding ways not to pay out. They are rude and unhelpful and don't care about the stress inflicted. We have been honest and up front from the day we took the policy but they make out you haven't documented certain things. It should not be this hard, in which is steady a stressful situation
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