Avoid at all cost. It took over 3 months to deal with my claims, they asked me over and over the same information. I kept sending everything and they asked again and again… My cat has been diagnosed with kidney disease last year, his first ever issue. He is now almost 14 years old so for the 2026 renewal the cost went from £360 to £872 - so more than house or car insurance. They obviously know that at that point we don’t have a choice if we want to keep an insurance. There should be more regulations and a limit on how much price increases… it is despicable.
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