I have been with 4 paws for 5 years, never made a claim before but Ruby has recently been diagnosed with a spinal issue and needs major surgery. I called, worried, expecting a robot. I got through to Jane who explained how to make a claim and discussed something called a pre authorisation for Ruby's planned surgery. Everything was really well explained and Jane even said she was happy to go through all the information again. Really refreshing to hear and I could tell she genuinely cared about my dog. 4 Paws thank you its really put my mind at ease during a worrying time.
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