This is a disgrace of a company. I've migrated from Shell Recharge 2 weeks ago with no notification that this was even happening. On transfer the Shell Recharge app stopped working so I couldn't charge my car from my home charger. I ordered a Shell card in order to start charging my car, now I'm being charged 75p/kw and £55 pre-authorisation each time. This is a Home Advanced 2.0 home charger which I've bought and paid for 4 years ago, I shouldn't be charged anything. Shell say it's not their problem. Contacted 50five now twice by phone and being told the issue is escalated, not a single phone call back in a week, no visibility on what's being done. The call handler said he can't help, has no knowledge and can't put me through to anyone, he could only put details down on the system. The website says you can order a 50five card - there is no link to order one, the chap on the phone said he'd heard of them from people also complaining and had no idea how to get one, nothing on the app to order one. The tariff is set at 0.0p on my 50five app. Called their UK office, told I was No.1 in the queue and then a recorded message to say they were busy and leave a message - not a single response. I've looked at ChargeUK, the UK trade body and they are not part of it. This is costing me a fortune and this rabble don't give a s@*t about their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
At 50five, we aim to provide our customers with the best smart home and heating solutions. Our innovative thinking paired with our vast knowledge on heating solutions ensures you are fully aware of the solutions available to you.
We are all about smart home technology at 50five. To be specific, innovative solutions which make life more comfortable, safer and cheaper. Not only do we provide smart advice for every smart device, we also provide installation and servicing on products purchased with us.
Everyone should be able to make their home smart. As a leading provider, 50five are central to making smart home technology available to everyone in the UK. See more
