I ordered a $300 router to enhance my multi-WAN setup for work VoIP. Despite extensive troubleshooting (firmware updates, MTU adjustments, SIP Compatibility Mode, factory resets), the router was incompatible—VoIP services failed to register while everything worked fine when bypassing it. The return process was frustrating and seemed like deliberate delay tactics:• First, they requested photos of the router and contents.• Then, in a separate email, they wanted photos of all sides (something they could have asked for upfront).• In between, they suggested a fix that didn't work. Finally, after I pushed again, they issued the RMA—but only after reiterating their 20% restocking fee (~$60). I also had to pay ~$30 for return shipping (they don’t cover it). In total, returning a product that never functioned as intended cost me nearly $100. Think twice before buying from this seller. Their rigid no-exception policies, long return process, and lack of customer goodwill make it an expensive mistake. I won’t be returning.
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