The purchase went smoothly, and the customer service representative was helpful. However, they failed to inform me to enable my feature on my router for a few minutes so it would receive an update for my 2-year renewal purchase. Soon, while logged into my router, I was receiving urgent notices that my support was expiring soon (and I had just purchased a 2-year renewal). I discovered this after calling to inquire about my purchase. A bigger issue occurred a year earlier when I purchased my first router. The original support started immediately, but it took a while to receive the router, which arrived defective. The staff assisted me with the replacement order and return, but the support period wasn’t reset, nor was I informed to do so. The replacement arrived later, and I lost support time on a device I didn't even have. After 10 months, I received my renewal notice and appealed, explaining the delays and issues. I received a denial, stating they needed to be informed within 2 weeks of receiving the original defective hardware. Again, the sales representative failed to inform them. There are two related examples of the sales associate not completing necessary steps during a purchase. Perhaps some training is needed, as they have good people on staff.
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5Gstore is the leader in wireless, cellular, and networking solutions from antennas and amplifiers to failover routers and m2m gateways.
