In today's world, it shouldn't take days to process withdrawals after verification. I requested £400 and submitted all documents in advance, knowing they would be needed. Despite being told multiple times that it would take 1–2 business days, customer support couldn't confirm when my withdrawal would be processed. My documents were labeled 'sufficient', yet I was left waiting indefinitely for review. When I raised concerns, especially with the holidays approaching, I was told my request couldn't be expedited and that emailing support wouldn't help. The tone of recent emails felt dismissive, making it hard to believe that customer concerns are genuinely valued. Support also tried to explain away negative reviews by claiming they mostly come from those refusing verification, which didn't reflect my experience. Additionally, I received responsible gambling questions during the withdrawal process, which felt insulting since I was only inquiring about my withdrawal. Other platforms I use manage withdrawals within hours, making this experience feel like payouts aren't a priority. I'm currently still waiting for my payment. Update: I received my withdrawal this afternoon, about 13 hours after my request, and I'm now waiting for another. If that goes smoothly, I may revise my rating to 5 stars, as long as I don't face further delays.
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