In today's world, it’s unreasonable for withdrawals to take days after verification. I requested £400 and submitted all necessary documents, expecting they would be needed. Despite being told that withdrawals take 1–2 business days, the support team couldn't provide a timeline for my withdrawal. My documents were considered 'sufficient', yet I was told to wait indefinitely for review. When I raised concerns, especially with the holidays coming, I was told my request couldn't be expedited. The tone of recent communications felt dismissive, making it hard to believe that customer concerns are valued. The support team also tried to downplay negative reviews by claiming they come from customers refusing verification. Based on my experience, this explanation seemed disconnected from reality. I also received responsible gambling questions during the withdrawal process, which felt insulting since I was merely inquiring about my withdrawal. Other platforms I use process withdrawals swiftly after verification. This experience suggests that payouts aren't a priority and that transparency is lacking. At present, I'm still waiting for my payment. Update: I received my withdrawal this afternoon, approximately 13 hours after my request, and I'm awaiting another. If this is processed smoothly, I will consider changing my rating to 5 stars, provided I don't face further delays.
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