For the record, this was the covemtry branch. Staff were nice enough but otherwise the place overall had issues all round. The menu is dreadful. I get that they want to be quirky or whatever but listed ingredients don't express what kind of experience you have when eating said item. I shouldn't need to decipher a puzzle room to learn that my burger will be doused in a very hot sauce. Everything seems to have a fun made up name and there's no clear key code for what each thing means. Not to mention how much will be on the burgers upon arrival. In my case all flavour of chicken was hugely overpowered by the sauce. Advice to anyone going is to ask the staff to explain thoroughly what is is you are ordering. Fries are those super thin ones you can get, not my preference but maybe some people like those, and for what you pay the portions were a little lacking (especially when the Brighton branch filled the tray completely on a previous outing). Onto the venue. As expected everything tries to be vibrant but warm, yet all walls had chunks taken out from poor decorating or upkeep and seating was not really comfortable. Whilst the tables had been cleaned, we had dirty sauce smears on the adjacent radiator and some used kitchen towel under our table. Lastly, whilst it was a cute idea to give each table a half full role of kitchen towel instead of actual napkins, I found this got in our way a fair bit. The hand san provided (no doubt because their burgers get messy) was also fairly cumbersome and kind of annoying. Drinks were simply cans and straws to save glassware cleaning and again for their prices i was expecting larger. Lastly when brought the bill, it arrives with a handy little review pad expecting us to leave feedback... which personally I felt really awkward about since we don't know if staff have access to, and when they're possibly having a bad day or difficult shift I didn't want to make things worse. So just don't write a review right? 'It really helps us out'... so then should people be honest or just leave positive to get out of there faster? I feel sorry for the staff, but all in all I left there feeling like I'd been 7boned.
Claim your business profile now and gain access to all features and respond to customer reviews.
