I regret having to write this review as I've had an 888 account for a number of years without too many issues but my recent experience has been terrible. Last week I decided to withdraw $300 which would then be converted to GBP. When I checked my bank account, they had credited me about $165. As they do sometimes split a payout into 2 separate payments ( not sure why) I wasn't too concerned but the remaining money never arrived. I contacted the 'customer services ' to enquire about my funds and was told I needed to verify my ID and debit card despite making many previous withdrawals AND that they had already paid out half my winnings but I dutifully obliged. Days later there was still no sign of my cash so I rang them again and was told I would also need to upload a picture of the debit card I had used previously. As I don't hang on to old and expired cards I explained that this was impossible and they then told me I should go to my bank and get proof that the old card had been replaced by my current card and provide this to them. By this point I was so discombobulated by this maze of rules and requirements that I told them to close my account and have presumably sacrificed my money. Apologies for the length of this review but the circumstances demanded the detail.
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