I have been waiting for over a week without any response; my funds are blocked, and I have yet to hear back. It seems like my money has been taken. The security team has not provided any answers, only delays, and I feel like there’s no one to reach out to now. They have a significant amount of my funds. They instructed me to deposit through a different method and then withdraw, which feels deceptive. When I reached out via live chat, they claimed that the security team did not receive my email, despite having copied the support team, who directed me to the security department. My account has been blocked since 12/06.
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